Frequently Asked Questions

Do I need an appointment?

We recommend that you schedule an appointment, however we do take a few walk-ins if we can. If you choose to bring your pet in on a walk-in basis we will do our best to squeeze them in but it will likely be a later pick-up time and we will call you as soon as we have them ready.

Why does it take so long?

When you have an appointment, we usually will have your pet ready in 3.5 hours. This allows us to work with you pet at their pace. If your pet does not like to be dried we can let him air dry and avoid stress. If your pet is older and cannot stand for longer periods of time it allows us to let them rest in-between grooming steps. We will do our best to get your pet out as soon as possible but it is important that we do not rush. Trying to rush can cause injury and un-needed stress for the groomer and your pet. You pet stays in a comfortable crate while they wait for you to come back.

How often should my dog be groomed?

This depends on how much work you want to do at home. We recommend full grooms at least every 4 to 6 weeks. If you do not want to do any brushing or bathing at home you may want to bring them in sooner for a bath a brush-out to prevent matting.

The bare minimum equipment needed at home is a brush and comb. Brush out your dog before and after the bath to prevent matts and tangles. It’s the best way to build a closer relationship with your dog. Additionally, preventing matts and tangles can also reduce vet bills.

What is matting?

A mat is basically a tangle of hair that has formed a knot tight enough to resist brushing and combing. . When the matting is very severe the only solution may be to shave them. In some cases the matts can be brushed out but it is a long stressful and sometimes painful experience for the dog. We do not recommend de-matting for older pets and first time grooming puppies.

Why can’t I watch while my dog is being groomed?

Believe it or not, dogs feed off of the energy of their owners. This makes the dog excitable and more time consuming to groom. More importantly, we cannot be liable for personal injury of a curious dog owner in a busy shop. So respectfully, we will have to ask you to wait outside until we are completely finished.

 Why does my dog need grooming?

Dogs need to be groomed the same reasons why people need to be groomed to be healthy and happy. Both outdoor and indoor dogs accumulate dirt, dander, and tangles which can cause rashes, irritation, and sores. Routine grooming will help prevent these diseases and reduce vet bills.

When can my puppy get its first hair cut?

Puppies can be groomed as early as 15 weeks. Since this will be your dog’s first grooming experience, we want to makes sure that it has a pleasant experience. Please make an appointment for this to happen.

What’s the best style/cut for my dog?

Every dog is different so it’s hard to say. The final look is completely based on the owner’s preference. We are knowledgeable on all breeds and styles. If you don’t know what you want- we usually give a modified breed specific cut. These cuts show off the breed’s qualities while being easy to maintain.

Why is dog grooming so expensive?
Here are our top 3 reasons on why dog grooming is more expensive than people grooming.

  1. People only have hair on their heads while dogs have hair on their entire body.
  2. People don’t have their stylist perform sanitary trims like stomach, under paw, and anal trims. Also, you’ll also never ask your stylist to perform an anal gland expression on you.
  3. People wash and brush their hair on a daily basis while dogs, if they’re lucky, get bathed and brushed once or twice a month. It’s not uncommon to see matted or tangled dogs at Amazing Tails. Most groomers charge extra to remove them because it’s a delicate and time consuming process but its well worth it.


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